EASYREACH.NG REFUND, RETURN AND CANCELLATION POLICY
Last Updated: June 2026
At EasyReach.ng, customer satisfaction is important to us. This Refund, Return and Cancellation Policy explains the conditions under which products may be returned, exchanged, or refunded.
Customers may request a return if:
The product received is damaged.
The product received is defective.
The wrong product was delivered.
The product is significantly different from its description.
The product is missing essential parts or accessories.
Return requests must be submitted within 7 days of delivery.
To qualify for a return:
The product must be unused and in its original condition.
Original packaging must be intact.
All tags, labels, manuals, and accessories must be included.
Proof of purchase must be provided.
EasyReach.ng reserves the right to reject returns that do not meet these conditions.
The following items are generally not eligible for return or refund:
Perishable goods
Food and grocery products
Personal care and hygiene products
Underwear and intimate apparel
Gift cards and vouchers
Digital products and downloadable content
Customized or personalized items
Products damaged due to misuse, negligence, or improper handling
To initiate a return:
Contact our customer support team.
Provide your order number.
Provide photos or videos where necessary.
Await return authorization instructions.
Returns sent without prior authorization may not be accepted.
Returned products will be inspected upon receipt.
If approved, the customer will be notified and the refund or replacement process will begin.
If rejected, the product may be returned to the customer.
Approved refunds will be processed through the original payment method where possible.
Where the original payment method is unavailable, alternative refund arrangements may be made.
Refund processing may take 5–15 business days depending on payment providers and financial institutions.
Shipping charges may not be refundable except where the return is due to an error by EasyReach.ng.
Where available, customers may request a replacement product instead of a refund.
Replacement requests are subject to stock availability.
Customers may cancel orders before shipment.
Once an order has been shipped, cancellation may no longer be possible.
Approved cancellations before shipment may qualify for a full refund.
Orders returned due to customer unavailability, refusal to accept delivery, or incorrect delivery information may be subject to re-delivery charges.
Refunds for such orders may be reduced by applicable shipping and handling costs.
EasyReach.ng reserves the right to deny refunds, returns, or exchanges where fraudulent activity, abuse of policy, or suspicious behavior is suspected.
To the maximum extent permitted by law, EasyReach.ng's liability shall be limited to the purchase price paid for the affected product.
EasyReach.ng reserves the right to modify this policy at any time. Updated versions will be published on our website.
For return, refund, or cancellation requests, contact:
Email: easyreachisltd@gmail.com
Website: easyreach.ng